Out of respect for all clients and our small class sizes, we honor a generous but strict 12 hour cancelation period. Classes may be canceled without penalty if they do not fall within the 12 hour window. If you are within 12 hours of your booked class and you need to cancel, the class will be forfeit and no refund will be issued.

Private Sessions follow the same 12 hour notice of cancelation policy.

Memberships or Membership Downgrades MUST be canceled with 30 days notice by emailing info@pilatesofeastlake.com. Memberships cannot be changed or cancelled online. Please email the studio. Memberships cannot be shared or prorated.

There are no fees to start or stop memberships.

Memberships can be suspended for up to two (2) months. Classes do not roll over to the next month, so MEMBERSHIPS CAN ONLY BE PAUSED FROM THE DATE OF RENEWAL UNTIL THE NEXT DATE OF RENEWAL. Please email info@pilatesofeastlake.com BEFORE the date of your renewal to request a hold on your membership.

COVID Related Cancellations: As we know, Covid has affected all of us in recent years both personally and in our businesses. We know that sicknesses arise, however, each student is responsible for cancelling their class in a timely manner. Our cancelation policy remains the same: Classes may be canceled without penalty if they do not fall within the 12 hour window. If you are within 12 hours of your booked class and you need to cancel due to sickness or exposure, the class will be forfeit and no refund will be issued.

Purchases of Single Classes or “Bundles”, are non-refundable, but are transferrable. Please contact us for more details.